General Data Protection Regulation

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The Live Chat Alternative implementation of GDPR

GDPR - General Data Protection Live Chat Alternative

The General Data Protection Regulation (GDPR) is the result of four years work by the European Union to unify and strengthen data protection for all citizens in the EU.

GDPR gives you more control over how your data is used, while to us, it will be a simple legal environment where we can operate. That makes this change desirable for both parties!

The new regulation will come into effect on the 25th May 2018 and we are glad to report that the Live Chat Alternative has now fulfilled all the required regulations to become fully GDPR compliant.


GDPR: How Does it Work


GDPR regulates the processing of personal data in the European Union (its collection, storage, transfer or use). Under the GDPR, the concept of “personal data” is broad and covers any person-related information that can be
used to identify them.

The important thing is that GDPR applies to every organization that processes personal data of the EU citizens, even if it’s located outside of the EU. Now, every company is obliged to maximize its security in order to prevent
data violation and protect you from data leakage.

Learn more about GDPR


What Has the Live Chat Alternative Done About GDPR?


Maximum data security has always been the top priority in the Live Chat Alternative. Privacy Shield and new data centers are just examples the improvements we continually introduce; compliance with GDPR is just another step towards better data protection.

We have always aimed to be fully compliant with international law and privacy regulations. For that reason, we have started working on GDPR regulations in July 2017, nearly a year before the deadline. We were in touch with
attorneys and data protection specialists to implement all the changes.

We have improved anonymity and pseudonymization of the data within our analytics tools, and we constantly making changes so you could have a better control over your data. We want to give you tools that will allow you to decide to what extent you disclose your data or to what extent you process data of your customers.

GDPR Roadmap


Where we are on our journey to become compliant?


✅ Thorough analysis of areas inside the company that are affected by GDPR. 

✅ Preparation of a strategy for implementation of the technological GDPR regulations to each service we provide.

✅ Pre-chat survey feature, giving our customers option to include the data protection consents and clauses required before a chat

✅ Preparation of Data Processing Agreement

✅ Making necessary product and feature changes to help our customers become GDPR compliant, complimented with a product guide showing our customers how to adjust the Live Chat Alternative, inc. for GDPR and that will help them better control their (and their customers’) data

✅ Implementation of required changes to our internal processes and procedures

✅ Updates in company’s documentation according to GDPR requirements

✅ Appointing a Data Protection Officer

✅ Comprehensively testing all changes to verify the compliance with GDPR.

✅ Communicating full compliance to customers


What do the Live Chat Alternative customers need to do?


If your company is based in the EU or your customers are EU citizens, there are few things that might be important for you.

1. Make sure that your Terms of Service and Privacy Policy properly communicate to your customers how you use the Live Chat Alternative . If you collect personal data of your customers and process them via our app, you should inform
your customers about their entitlements under GDPR. We recommend you ensure your policies and internal documentation are up to date and clear to your readers.

2. If you are located in the EU or your country’s law requires it from you, you can sign a Data Processing Agreement with us. To do that, write us an email at and we will provide you with a DPA that you’ll be able to both review and sign.

Your company may like to modify our standard DPA, based on various factors of your businesses agenda. At the Live Chat Alternative , we provide you with such possibility in our Enterprise plan – click here to check out our current pricing, together with the full list of features available for Enterprise customers.

3.In reference to the Data Processing Agreement, we have also updated both our Terms and Conditions and Privacy Policy.


The summary of key GDPR changes


Expanded individual rights


GDPR grants expanded rights for individuals in the European Union by allowing them, amongst other, the right to be forgotten and the right to request a copy of any personal data stored in their database.

Compliance obligations


GDPR requires organizations to implement appropriate security policies, keep records on data activities, and enter into written agreements with vendors to make sure that data is protected.

Data breach notifications


GDPR requires organizations to report certain data breaches to data protection authorities and, under certain circumstances, to the affected data subjects.

New requirements for profiling and monitoring


GDPR impose additional obligations on organizations engaged in profiling or monitoring behavior of EU individuals.

Increased Enforcement


GDPR provides a central point of enforcement for organizations operating in EU or processing data of the EU individuals member states by requiring companies to work with a supervisory authority for cross-border data protection issues.

If you have any questions, don’t hesitate to contact us!

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Purchasing traditional LiveChat software will uncover hidden costs like chat agents’ salaries and others. In differentiation to it, Live Chat Alternative utilizes your existing telephone lines to increase your sales volume without making changes in your staff’s daily routine and without the necessity of hiring new people.