Pamporovo PLC

The company is one of the most successful and experienced ones in the tourism and accommodation industry in Eastern Europe. Our client is a proud owner and operator of the entire ski area in Pamporovo and two of the most emblematic 5-star hotels in the region – Orlovetz Hotel and Perelik Hotel.

The company organizes competitions under the patronage of the International Ski Federation (FIS) such as the Masters Cup, the European Alpine Ski Cup – Men 2012, European Ski Cup 2 x Giant Slalom – Women 2013, Freestyle Open (snowboard and ski freestyle competition) and many other national and international championships.

"We believe that it provides an excellent added value to the product we have on our website and is an indispensable part of any destination portal or online store."
Gergana Sulindzhieva
Department of Marketing and Sales

The Challenge:

To satisfy the rapidly growing national and international tourist interest regarding the wide variety of services and events that Pamporovo PLC offers to its customers all year long. Increase the online store sales.

Main Objectives:

  • More direct reservations
  • Improve the international event awareness
  • Increase in pre-arrival activity booking

The Live Chat Alternative Solution Results

1 %
increase in event bookings
1 %
more Direct reservations from the website
hotel lobby direct reservation live chat alternative
winter event pamporovo live chat alternative

“We are very pleased with the service. We are using it for more than two years now and we see an increase in calls of 30% compared to previous years. The Live Chat Alternative accounts for 50% of all calls and 10% of all received e-mail messages. We are very happy and find the service to be very effective for both the business and the customers.”

“We would recommend using the service in order to help to increase sales and quality of service.”
Gergana Sulindzhieva
Department of Marketing and Sales

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