Customer service relates to the way an organization interacts with its customers. The more valuable the interactions are, the better the customers feel about your company.
It also means giving more than it’s expected from you. This means providing quality products, fast shipping, or being quick in your responses when clients have issues.
Maintaining the happiness of your customers is what customer service is all about. At the end of the day it is measured by the feedback you get and if it is positive, then you are on the right path. Live Chat Alternative is the tool to guide you on that path!
Customers can see the Live Chat Alternative on all pages on the website and they can use it with a single click. Your team receives the calls on their existing phones which means they can continue their day-to-day activities without any changes.
Oh and did you know that you as a business owner do not need to train your agents? They can start using Live Chat Alternative right away!
The average resolution time for traditional live chat is more than 15 minutes. Over the phone – it takes 4 minutes on average.
Most customer cases don’t need to take ages and long back and forth chat messages. Using Live Chat Alternative customer issues can be handled in one go – within seconds.
Phone conversations are more personal and the participants are more focused. This eliminates distractions and helps resolve the issue faster. Resolving your customer difficulties quickly leads to an increase in customer satisfaction.
It’s a fact the closer you are to your clients the more you win their trust and loyalty. Adding Live Chat Alternative to your site shows the customers you care for them and you are always ready to connect.
Even if they don’t need to contact you, the fact that you are always open for communication raises the level of trust in your business.
Customer satisfaction directly reflects on a company’s business activities.
Businesses using the Live Chat Alternative create an enjoyable customer experience and increase customer satisfaction. Great customer experience leads to increased client and customer retention, more orders and brand loyalty. This results in more revenue for your business.
Purchasing traditional LiveChat software will uncover hidden costs like chat agents’ salaries and others. In differentiation to it, Live Chat Alternative utilizes your existing telephone lines to increase your sales volume without making changes in your staff’s daily routine and without the necessity of hiring new people.