Customers expectations for support are higher than ever. They want their issues to be resolved fast and in real-time. Traditional LiveChat and email backlogs are slow and just don’t cut it anymore. Live Chat Alternative is the new channel on the block, that empowers agents to quickly respond to customer inquiries and provide personalized support – increasing customer satisfaction and confidence.
Live Chat Alternative ranks in first place for customer support systems. It is the best alternative for clients looking to buy products and services online or get support for their active purchases.
More than 65% of clients agree that direct phone conversations are better for customer support than other channels. Simply put, issues get resolved quicker.
Emails require back and forth communication that can take hours, or even days. Traditional LiveChat can’t offer a personalized experience and complex issues are almost impossible to be resolved with it.
When customers see fast solutions, satisfaction goes up. Live Chat Alternative makes that possible.
When using traditional LiveChat support software, agents get stuck in a long back and forth text messaging. In many cases the clients are not fully engaged, they get distracted which makes for ineffective communication.
Live Chat Alternative gives your team the best tool to hold the client focused on the conversation and resolve the issue faster. In addition to speaking, clients can use the messaging form to send attached files, screenshots and other important information.
This gives the personalized experience your customers deserve while raising the productivity levels of your agents.
Gathering data about your agents’ effectiveness is essential to success in your customer support efforts. Information about your clients makes every engagement smarter, more relevant and helps to resolve issues faster.
We provide features like call recording, geo-location data and other useful tools that give you valuable information to personalize the customer support experience on your website. With such information continuous improvement is a breeze!
Purchasing traditional LiveChat software will uncover hidden costs like chat agents’ salaries and others. In differentiation to it, Live Chat Alternative utilizes your existing telephone lines to increase your sales volume without making changes in your staff’s daily routine and without the necessity of hiring new people.