Live Chat Alternative vs Traditional Live Chat
Live Chat Alternative is like live chat software (LiveChat inc, Intercom, Tawk.to, Zendesk chat, Pure Chat etc.) but targeting industries that mainly use phone lines for communication. In these industries voice conversation is a key element in the customer engagement process (e.g Travel industry, Financial industry, E-Government, and other similar industries).
BETTER FOR SALES
Ideal for non-technological companies that have sales teams. The best solution for services and products with more complex sales cycles. The Live Chat Alternative increases sales!
BETTER FOR TECHNICAL SUPPORT
It is usually used for technical support and solving tickets where the exchange of complex data is needed. Preferred by highly technological companies.
BEST FOR BUILDING TRUST
Everyone knows that more trust equals more sales. Building trust over the phone is 10x better and faster compared to chat. The conversation is personal and emotional.
WORST FOR BUILDING TRUST
Chatbots are the worst possible solutions to build trust in your first time visitors. Instead they lead to robotic and non-emotional conversations. This way you can not establish the interpersonal connection that is often needed to close the sale.
FOCUSED CONVERSATION
The participants of a phone conversation are more focused, which eliminates distractions and helps reach the goal of the interaction faster.
EASILY DISTRACTED
When chatting the focus on the conversation is low, which makes up for ineffective or slow communication. Not to mention that it’s common to have multiple chats and then the issue becomes even bigger.
NO NEED FOR INTEGRATION
Calls are received on your existing phones and there are no changes in the day-to-day operations. Your company continues to work the very same way and you can start using the service within minutes.
REQUIRES COMPLEX INTEGRATION
Adding traditional Live Chat Software will change the way your company operates. This means you will need more human resources to handle these chat queries, resulting in increase costs.
PERSONALIZED
Phone conversations are more personal than writing in a chat window. You get to know your customers better and make them feel special.
NON PERSONALIZED
When using chat to communicate with your potential buyers you will not be able to learn much about each other and there is nothing special in the interaction.
EMOTIONAL
Emotions affect all our decisions, especially when it comes to buying. It’s a fact that talking on the phone makes for an emotional conversation which establishes a connection with the other person.
NON EMOTIONAL
Difficult to convey emotions through live chat and some statements can be misinterpreted, leading to frustration in the customer. It’s hard to establish a connection.
VISITORS KNOW WHEN YOU ARE AVAILABLE
You can set working hours and show customers the appropriate time to contact you. Even in off-hours you still have incoming enquiries to your email. Customers feel you are serving them 24/7 without additional cost.
VISITORS EXPECT YOU TO BE ALWAYS AVAILABLE
Installing live chat instantly forces you to respond to all chat queries even if they are not important. If your support fails to respond quickly the visitor may leave the site frustrated and write a negative review.
ONE SOLUTION FOR EVERYONE
Easy to use by any age and technical background. All that is required is a click of a button and customers connect to a straightforward and traditional phone conversation with you.
NOT FOR EVERYONE
A lot of internet users, and mature clients are non-technical. They will prefer to stick to traditional communication methods such as phone conversations.
Urgent Issues
In urgent matters potential buyers and customers will count on you to help them in the fastest way possible. Being there for them will build a strong relationship which will reflect positively on your business.
According to reports phone conversations are the most used channel with 70% of customers choosing them over live chat and email.
Purchasing traditional LiveChat software will uncover hidden costs like chat agents’ salaries and others. In differentiation to it, Live Chat Alternative utilizes your existing telephone lines to increase your sales volume without making changes in your staff’s daily routine and without the necessity of hiring new people.