Live Chat Alternative for better Customer Service
Solution for more happy customers
What is customer service?
The definition of Customer service relates to the way an organization interacts with its customers. The more valuable the interactions are, the better the customers feel about your company.
It also means giving more than it’s expected from you. This means providing quality products, fast shipping, or being quick in your responses when clients have issues.
Maintaining the happiness of your customers is what customer service is all about. At the end of the day it is measured by the feedback you get and if it is positive, then you are on the right path. Live Chat Alternative is the customer service chat tool to guide you on that path!
Easy to use for both - customers and your call agents!
Customers can see the Live Chat Alternative on all pages on the website and they can use it as a live chat customer service software with a single click. Your team receives the calls on their existing phones which means they can continue their day-to-day activities without any changes.
Oh and did you know that you as a business owner do not need to train your agents? They can start using Live Chat Alternative right away!
Better than traditional live chat customer service software!
The average resolution time for traditional live chat is more than 15 minutes. Over the phone – it takes 4 minutes on average. We offer a live customer chat alternative, which is a software that helps to offer a better customer service and builds trust.
Handle most cases in a blink of an eye
Most customer cases don’t need to take ages and long back and forth chat messages. Using Live Chat Alternative as a live chat customer service, companies can solve issues on the go – within seconds.
Phone conversations are more personal and the participants are more focused. This eliminates distractions and helps resolve the issue faster. Resolving your customer difficulties quickly leads to an increase in customer satisfaction and loyalty. That’s why customer service chat software is the best solution you can invest in.
Be there when they need you
It’s a fact the closer you are to your clients the more you win their trust and loyalty. Adding the Live Chat Alternative software to your site shows the customers you care for them and you are always ready to connect.
Even if they don’t need to contact you, the fact that you are always open for communication raises the level of trust in your business. Improving online chat customer service is what we offer you.
Customer Satisfaction
Customer satisfaction directly reflects on a company’s business activities. Using customer service chat software often results in customers waiting for a reply and they feel like no one is standing on the other side to help them.
Businesses using the Live Chat Alternative create an enjoyable customer experience and increase customer satisfaction with the personal connection they make. Great customer experience leads to increased client and customer retention, more orders and brand loyalty. This results in more revenue for your business.
How does Live Chat Alternative work?
The Live Chat Alternative service is visible on all pages. It let’s customers connect with your company without interrupting their browsing experience. Furthermore, they can get in touch with you from any device they use. They do not need to install additional apps or software – just one click is all it takes!
Our customer service software allows website visitors to engage in personal voice conversations with your company representatives. You can connect Live Chat Alternative to your phone number and start receiving calls immediately.
Integration of Live Chat Alternative
It only takes a few of steps to integrate our communication tool to your website:
- Register an account using the “Get Started” button
- Log in to your account and copy the Live Chat Alternative code
- Paste the code on your website
To use Live Chat Alternative there is no need for additional training for your employees. That makes it very easy to start receiving customer calls right away. In this way you stay focused on your business and provide better customer experience.
Why should you choose Live Chat Alternative?
No other communication software on the market can offer you a better way to build interpersonal connections with your customers. Communicate with them with the same level of effectiveness you do offline – for example in your company’s office or local store.
Solve issues faster than with traditional live chat. Increase customer satisfaction and win more loyal customers! Live Chat Alternative is used by more than 80 E-governments and public administration websites worldwide as it helps to provide a high level of customer service.
Purchasing traditional LiveChat software will uncover hidden costs like chat agents’ salaries and others. In differentiation to it, Live Chat Alternative utilizes your existing telephone lines to increase your sales volume without making changes in your staff’s daily routine and without the necessity of hiring new people.