Municipality of Burgas

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Situated on the Black Sea shore, Burgas in one of the largest cities in Bulgaria. Being an administrative center – there are more than 230, 000 people living in the area. The Burgas Port is the largest cargo port in Bulgaria. The city origins date back to the 4th century BC.  Burgas is the cultural center of the region and has a rich story over the centuries.

The Burgas region offers wide variety of tourist and cultural centers, beaches and marine parks, diverse accommodations and really attractive night life. The economy in the area is rapidly evolving in the past several years. Since 2008 Burgas is host of “The spirit of Burgas” which gathers world famous musicians every August since then.

"The Municipality of Burgas been using the Live Chat Alternative service from the beginning of 2017. During that time period, the service has become increasingly popular among citizens and tourists."
eng. Atanas Sirekov
Director of Information Services

The Challenge:

The public administration of Burgas strives to provide the citizens and tourists of the municipality area with secure and free of charge calls from anywhere in the world. Moreover, they were looking for the exact GEO location of the callers and call recording feature that can be used when needed.

Main Objectives:

  • GDPR compliant service for call and e-mail inquiries
  • International availability for local citizens and tourists
  • Implement call recording and caller GEO location
  • 24 / 7 access to the service

The Live Chat Alternative Solution Results

1 %
gdpr compliance
1 +
Messages monthly
1 h
of talk time per month
24 / 1
service availability
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“I can easily say that the Live Chat Alternative has positioned itself as a tool for modern communication between citizens and public administration.”

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“We receive over 100 messages and 15h of talk time per month. Our website visitors rely on the 24h access of the service and the recognizable and easy to use interface. For us the service’s GDPR compliance is a must. The back office team benefits greatly from the accurate GEO location, that shows from where the calls are made and the ability to listen to those calls.”

eng. Atanas Sirekov

Director of Information Services 

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