The Live Chat Alternative helps tourists from all around the world to connect to the hotel reception and to ask questions related to their stay (e.g. Wi-fi, parking etc.) and make a booking. The service increases the performance of all existing booking channels and also acts as an additional channel for direct booking.
20-25% increase in direct bookings during the first 3 months of use.
The way it increases bookings is by capturing the attention of online tourists who are interested in the hotel but still have some doubts to book their stay. This usually happens because any tourist can compare more than 6 to 12 hotels prior to booking his stay. This is the reason why many tourists are “just looking” at the hotel’s website and leave it without even saying “hello”.
The Live Chat Alternative captures tourists’ attention by giving them a powerful impulse to contact the hotel free of charge from any country and from any electronic device such as a tablet, telephone, laptop, desktop computer and make a booking.
Monitor how receptionists greet guests over the phone and guide them towards booking?
Pamporovo PLC managed to increase event bookings by 35% and direct booking from their website by 28%.
Purchasing traditional LiveChat software will uncover hidden costs like chat agents’ salaries and others. In differentiation to it, Live Chat Alternative utilizes your existing telephone lines to increase your sales volume without making changes in your staff’s daily routine and without the necessity of hiring new people.